humanized.design is
the work of Kerri McGar
humanized.
design is
the work of Kerri McGar
Kerri specializes in using outcome-focused, human-centered service design to develop transformative product-service experience strategies. Aimed at helping organizations achieve meaningful business results and make a difference in the lives of people, she brings deep experience and expertise, blending comprehensive knowledge with a broad-range of capabilities to help new and evolving companies thrive in our era of complexity, rapidity and technological disruption.
Kerri specializes in using outcome-focused, human-centered service design to develop transformative product-service experience strategies. Aimed at helping organizations achieve meaningful business results and make a difference in the lives of people, she brings deep experience and expertise, blending comprehensive knowledge with a broad-range of capabilities to help new and evolving companies thrive in our era of complexity, rapidity and technological disruption.
// LinkedIn Profile >
Member of Global Service Design Network
and Design Management Institute
// Thought Leadership:
2019 Presenter at Seattle Women of Design and UX:
A Path to Meaningful User and Service Experience
// Thought Leadership:
2019 Presenter at Seattle Women of Design and UX: A Path to Meaningful
User and Service Experience
"Kerri's commitment to uncovering the complexities and multi-dimensional layers of the human experience in order to design the best, most impactful services makes her work product worthy of investment. Beyond her skills and abilities as a designer, it is a pleasure to work with someone who genuinely values teamwork, transparency, hard work, and collaboration."
"Thanks for all of your expert facilitation and leadership in guiding us to some inspiring actionable insights!"
"Kerri's commitment to uncovering the complexities and multi-dimensional layers of the human experience in order to design the best, most impactful services makes her work product worthy of investment. Beyond her skills and abilities as a designer, it is a pleasure to work with someone who genuinely values teamwork, transparency, hard work, and collaboration."
"Thanks for all of your expert facilitation and leadership in guiding us to some inspiring actionable insights!"
Capabilities
- Leadership, Direction & Education
- Approach & Methodology Design
- Business Acumen
- Organizational Change
- Systems Thinking
- Facilitation
- Use of Behaviorial Science,
Psychology & Experience
Design Principles - Use of Descriptive
& Predictive Analytics
- Domain Research &
Quantitative Data Review - Generative Research
- Evaluative Research
- Insight & Opportunity Development
- Analysis & Synthesis Modeling—Visual Communications, Sensemaking
- Translating Research & Insights into
Useful & Usable Deliverables—Including Personas, Design Principles & Strategic Vision for Design of the Experience
- Journey Mapping
- Touchpoint Auditing
- Scenario & Storyboard Development
- Concept Generation &
Experience Prototyping - Service Blueprinting
- Agile Methodology Integration
- UX Design Techniques & Practice—
Informing Requirements, User
Flows, Epics & Use Cases - Storytelling, Presentation
& Communication
Experience
